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Client Concierge

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SERVICE EXCELLENCE

We're a client-driven company focused on improving the service we provide. Through our team approach, employees at every level contribute to the ideas and initiatives that move our company forward. We know success is not built on satisfactory, it is built on extraordinary and it's our never-ending commitment to this level of service that drives the ultimate value we provide to our clients.

WE BUILD SYSTEMS WITH YOU IN MIND

We deliver only best in class technology and provide all of our clients with an array of self-service tools that allow them to monitor and control their work wherever and whenever they need it. For example, the iMedX Express management system enables clients to change job status or priority, create workflows, and edit, approve, and distribute completed documents.

WE LISTEN AND RESPOND

How do we know how we're doing? It's simple: we ask. At iMedX, we maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. We ask about criteria including speed, quality, service and efficiencies. As a result, many of the best ideas for process improvement have come directly from our clients.

We Make Service Our Top Priority

At our core, we're about client service. Our CEO, COO, and other top management team members continuously engage with clients to understand their evolving needs and to ensure we're actively responding. Our VP-level relationship leaders regularly speak with client management to monitor service levels and address any needs that arise. We collect and track service metrics to monitor and improve service delivery and support clients with 24/7/365 service and technical team access.

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