Our DHB has been very happy with iMedX as one of our core outsourcing Transcription vendors. They perform particularly well in the areas of; managing the on-boarding and training of Medical Typists, managing the QA control of work produced for our organisation which is of high quality, managing the workload and volume fluctuations of any daily/weekly transcription which we send them and building and working on custom interfaces with our various technical teams. They are an extremely professional and customer focussed company.

Working with iMedX has greatly enhanced our clinical documentation workflows and our ability to manage our backlogs and throughput. iMedX were responsive to ours needs and have created custom solutions to meet our unique service requirements both operationally and from a technology and integration perspective. They have been extremely professional and adept at understanding our processes and fitting their solution in and around them. Their Clinical Coding team perform extremely well against our expectations, and their Medical Transcriptionists are accurate and reliable. I look forward to working closely with Karen and Alex in the future!

iMedX have developed a solution that meets our needs on a number of levels. They have consistently provided excellent customer service. Alex has been available to meet onsite whenever the need arose and find sensible solutions to any issues encountered. The implementation with the clinics was managed and supported by iMedX which was key ingredient in its success. The quality of the letters has been very high with no issues identified by random quality audits that we conduct in-house. Feedback from clinicians is very positive. We have a complex integration environment that spans 5 separate PAS systems which has been handled seamlessly by iMedX. Most importantly, we have seen a major improvement in our turn-around time and this has been achieved consistently.

iMedX delivered on our requirements and we went live as planned. The iMedX team are professional in their approach with a high level of customer service, both on-site at Parkville and Sandringham, and with remote support. The iMedX solution enables us to have a complete electronic workflow for outpatient letters from dictation, through to transcription, and secure distribution. A positive outcome has been an improved turnaround time in communicating with our GPs. A future advantage of iMedX is proven integration with our EMR that will be implemented in in 2020. We can recommend iMedX to any hospital seeking to implement a reliable and technically up-to-date, software as a service (SaaS) dictation and transcription system.

My experience in working with iMedX was very positive. Their professionalism was refreshing and I would welcome the opportunity to work with them again. iMedX was responsive to our processes, and provided timely responses to our concerns. They did a great job in communicating and keeping our team informed of project updates. Thank you for making the end-to-end project work, resulting in a successful go-live, a very pleasant experience.

The iMedX workflow has been a wonderful addition to our practice. It allows all my clinicians to dictate easily from their smartphones which is easier for them as their patient lists are presented in their app on their phones, which means they don’t need to dictate the full details – and this they love! It still however allows those Doctors who want to, to use a Dictaphone. We are also getting cost reductions re postage, as we now send our letters predominantly via Medical Objects and Fax. iMedX Australia has really streamlined our process of sending letters back to our referral base, and improved the way we process our letters. Read Full Case Study

What a great company to work with! Fast, Efficient and when help is needed they have great back up staff. Turnaround time 24 hours and if urgent they can organise to have done in a matter of hours. I highly recommend the use of iMedX to anyone requiring a great typing service.

iMedX typists have provided me with reliable, excellent service for several years now. The office support staff have always been exceptionally helpful and supportive particularly with the streamlining of multiple accounts from across different centres which i can easily search from mobile devices when moving around. It’s a great system.

We are really impressed with the current speed of service; I am regularly seeing under 24 hour turn around from dictation to ready for release and I think that’s sensational! More than one of the VMSA clients I have set up with you has remarked ‘this has changed my life.’

Since we have migrated to iMedX I have an extremely content unit when it comes to communication/letters from both the medical and nursing staff. As Head of Department we want processes which are hassle free, and keep all our staff happy – iMedX has definitely fulfilled this! – definitely one of the best decisions I made when I redesigned the unit.