Testimonials

Our DHB has been very happy with iMedX as one of our core outsourcing Transcription vendors. They perform particularly well in the areas of; managing the on-boarding and training of Medical Typists, managing the QA control of work produced for our organisation which is of high quality, managing the workload and volume fluctuations of any daily/weekly transcription which we send them and building and working on custom interfaces with our various technical teams. They are an extremely professional and customer focussed company.

iMedX have developed a solution that meets our needs on a number of levels. They have consistently provided excellent customer service. Alex has been available to meet onsite whenever the need arose and find sensible solutions to any issues encountered. The implementation with the clinics was managed and supported by iMedX which was key ingredient in its success. The quality of the letters has been very high with no issues identified by random quality audits that we conduct in-house. Feedback from clinicians is very positive. We have a complex integration environment that spans 5 separate PAS systems which has been handled seamlessly by iMedX. Most importantly, we have seen a major improvement in our turn-around time and this has been achieved consistently.

iMedX delivered on our requirements and we went live as planned. The iMedX team are professional in their approach with a high level of customer service, both on-site at Parkville and Sandringham, and with remote support. The iMedX solution enables us to have a complete electronic workflow for outpatient letters from dictation, through to transcription, and secure distribution. A positive outcome has been an improved turnaround time in communicating with our GPs. A future advantage of iMedX is proven integration with our EMR that will be implemented in in 2020. We can recommend iMedX to any hospital seeking to implement a reliable and technically up-to-date, software as a service (SaaS) dictation and transcription system.