Expertise

With a team of 3,000+ experienced employees, iMedX is expert in delivering error-free clinical documents.  Across client segments, our team has gained multiple references and been recognized for their expertise in the clinical documentation domain. As a company, we remain fully committed to continuously strengthening our capabilities and aligning ourselves with customer needs to deliver best-in-class results to our client base.

Industry Leading Methodology

Founded in 2002, iMedX has been present in the clinical documentation domain for 15 years and has since established itself as an industry leader. Our solutions are individually designed to meet the specific needs of each customer and provide maximum value to the healthcare organizations we serve. As the healthcare industry continues to grow and evolve, we remain committed to the continued success of our customers. We help them reduce process friction while providing them with peace of mind.

Customer Focused Approach

At our core, we are about client service. Delivering what clients want is the major KRA for all stakeholders in the organization. Our never-ending commitment to an extraordinary level of service drives the ultimate value we provide to our clients. Our dedicated client relations executives proactively engage with customers to understand their evolving needs and ensure we are actively responding to meet them. In addition, we maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. As a result, many of the best ideas for process improvement have come directly from our clients.

Global Presence

Headquartered in Atlanta, Georgia, iMedX maintains offices around the world to meet the local needs of clients. Our worldwide presence allows us to serve our international client base, improve service delivery, and support clients with 24/7/365 service and technical team access. We’re always efficiently staffed to ensure production coverage in peak volume periods and our technology is designed to maximize the speed of our team. We can even establish and customize turnaround time standards to meet specific needs.

Data Centricity and Six Sigma Process

We are a client-driven company focused on improving the service we provide. Our Six Sigma Approach allows us to analyze every aspect of health information management and incorporate transcriptionists at all key process points in the process to ensure dependable turnaround time, optimal line accuracy, and premium quality. By understanding the medical context and continually catching errors through this approach, our staff is able to provide unparalleled service and improve the overall customer experience.