Every Line Matters
Clinical documentation is a critical part of the clinical documentation process. Today’s issues, such as backlogs, costs, and the lack of staffing can take attention away from the more serious issues, such as future-proofing your technology, increased staffing costs, and resource shortages. Health organizations are faced with these challenges while simultaneously supporting physicians as they go through healthcare reform and a move toward value-based reimbursement.
At iMedX, we combine deep Clinical Documentation expertise with leading technology to deliver a solution that is both high-performance and cost effective — merging together the essential, critical thinking of experienced transcriptionists and the innovation of advancing clinical documentation technology. Our state-of-the-art technology and services are proven to work for healthcare providers worldwide, from single hospitals to large health systems.
The iMedX Clinical Documentation Advantage
Quality Doesn’t Cost; It Pays
By focusing on quality in all aspects of our Clinical Documentation solutions, we avoid errors and re-works — saving you time and money. We hire only the best people and employ a series of metrics at each stage of the Clinical Documentation process to ensure we deliver quality results.
Value & Accuracy
Cost containment is a reality of health care. The challenge is to achieve cost savings while maintaining, or even improving, the quality of care. At iMedX, we employ a proprietary solution model that delivers on quality and performance while also supporting our clients’ goals for operational cost reductions.
Top Turnaround Times
Speed is essential for success in both patient care and revenue cycle management. We’re always effectively staffed to ensure production coverage in peak volume periods and our technology is designed to maximize the speed of our Clinical Documentation team. We can even establish and customize turnaround time standards to meet your specific needs.
Our Clinical Documentation Solutions
- Enterprise level Clinical Documentation solutions
- Dictate & review documentation on mobile, tablet, or computer
- Full, partial, and backlog outsourcing
- Inpatient and outpatient support
- Radiology Clinical Documentation
- Pathology Clinical Documentation
- Production on all major vendor platforms
- MTs have an average of 11 years experience
- Dedicated, accessible customer service representatives
Professional Clinical Documentation and Quality Control Staffing
iMedX employs only experienced medical transcriptionists and quality auditors that pass a rigorous testing process prior to joining our organization. Each transcriptionist/auditor is required to complete and pass a medical language evaluation, English grammar evaluation, as well as tests geared towards the specific medical specialty on which they will be working. The iMedX quality control team performs both real time and retrospective quality audits on each transcriptionist using the industry standard AHDI Clinical Documentation quality grading criteria. Our quality control process is designed to provide a timely and accurate reflection of the overall quality of documents produced by each transcriptionist on a daily basis. Additionally, iMedX will provide each customer with a formal audit report each month detailing the results of the monthly quality audit. This report is reviewed with the customer to ensure that the customer is satisfied with the overall quality of their reports.
Customers Served
iMedX provides medical Clinical Documentation services to customers worldwide ranging from small private practice physicians to large multi-specialty acute care facilities. Our Clinical Documentation solution is designed to meet the specific needs of each individual customer to ensure that we not only meet customer expectations but also provide maximum value to the healthcare organizations we serve.
Customized Documentation Workflow
From a workflow management perspective, iMedX staffs each customer account to ensure that contracted Service Level Agreements (SLA’s) are met 24/7/365. During the implementation process, customer expectations relative to turnaround times for each worktype, document template formatting requirements, and Clinical Documentation instructions are clearly defined. These guidelines are documented and shared with each transcriptionist and quality control staff member dedicated to the customer account.
Customer Service
iMedX utilizes a large pool of dedicated resources to ensure that all customer service needs are met on a timely basis. In addition to a dedicated Operations Account Manager, the iMedX Customer Service Help Desk is available 24/7/365 to assist each customer either by phone or via email. The iMedX Customer Service Account Manager works directly with the individual point of contact at each customer facility to ensure that the customer is satisfied with all aspects of service provided by iMedX.