Service Excellence

Service Excellence


We ask, we listen, and we respond

We Utilise Systems with You in Mind

We’re a client-driven company focused on improving the service we provide. Through our team approach, employees at every level contribute to the ideas and initiatives that move our company forward. We know success is not built on satisfactory, it is built on extraordinary and it’s our never-ending commitment to this level of service that drives the ultimate value we provide to our clients.

We deliver only best in class technology and provide all of our clients with an array of self-service tools that allow them to monitor and control their work wherever and whenever they need it. We have designed the workflow process to give you the best of all worlds in dictation and transcription management. We integrate with your existing practice management software, deliver your documents to your GP`s and make your files available to you anytime anywhere.

We Listen and Respond

How do we know how we’re doing? It’s simple: we ask. At iMedX, we maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. We ask about criteria including speed, quality, service and efficiencies. As a result, many of the best ideas for process improvement have come directly from our clients.

Support Available – When you need it!

Our office hours are 8am through to 6pm AEST, Monday to Friday (excluding national public holidays).

We offer 24/7 customer support via our help desk, call us on 1300 727 423 or email support at au-support@imedx.com

You can also leave a message outside of our office hours by phone or email and we commit to respond by the next business day.