Leadership Team

Meet the iMedX team

Combining extensive healthcare and business experience delivering superior outcomes

iMedX is led by an accomplished team averaging 25 years experience bringing together commercial proficiency with deep Australian hospital and healthcare expertise. They know that every detail matters, superior quality is essential, and client satisfaction must always come first.

The leadership team is supported by additional 12 head-office staff who assist in support, service delivery and operations, based in Melbourne.

Associate Professor Simon Keating

Managing Director Australia

As the Managing Director for Australasia, Simon provides strategic leadership for the Australian operations and is responsible for delivering profitable growth through partnering with existing clients to broaden our service offering through to new client acquisition.

Simon has extensive experience in financial management and business development to assist organisations in aligning commercial success with strategy. He brings a strong focus on aligning culture with a focus on transformational leadership. Having a clinician background sets Simon apart, and ensures a unique understanding of Healthcare service delivery trends.

Prior to joining iMedX, Simon worked  extensively in  senior management roles in various healthcare environments – including ASX listed entities, private equity, and within the public health system.

Simon holds an Masters of Business Administration from Edinburgh Business School, and is a graduate of the McKinsey and Company Executive Leadership Program. Simon is also an Associate Professor with La Trobe University focusing on Healthcare Economics and Healthcare System reform.

Alex Zacher

VP, Sales and Customer Success

Alex oversees sales and service implementations for enterprise and private clients across Australia.

Alex has extensive experience in Transcription and Healthcare allowing, him to tailor workflows and implementations that exceed client expectations. He has a passion for delivering innovative solutions that result in cost savings and productivity gains for his clients. Highly responsive and driven, Alex will ensure your partnership with iMedX is a success.

Alex joined iMedX in 2012 after living and studying in Germany, and has a Bachelor of Technology from Swinburne University, Victoria.

Lisette Bicknell

Transcription Operations Manager 

In this role Lisette is responsible for delivery of high quality transcription typing services across for iMedX’s 450 clients across Australia and New Zealand.

Lisette has an undergraduate degree in Applied Science (Medical Record Administration) and has worked for over 20 years in a range of public health organisations and programs. This includes large public hospitals, a health software company and population health registries. Lisette recently held the position of Vaccination Operations Manager, National HPV Vaccination Program Register (operated by VCS Ltd on behalf of the Commonwealth Department of Health)

Lisette has worked closely with key service providers and stakeholders at organisational, state and national levels to implement large scale systems and processes, including facilitating change management initiatives, to support ongoing service delivery and future objectives.

Lisette is committed to working with clients and stakeholders to deliver high quality and timely medical transcription services that exceed current and future company and client requirements.

Karen Dawson

Director of Revenue Cycle Management 

As Director of Revenue Cycle Management, Karen oversees the management and business development of all clinical coding, audit and consulting services.

Karen Dawson has 30 years experience as a Health Information Manager, including management of Health Information Services, incorporating Coding Services, and implementing Doctor/speciality liaison programs to ensure accurate information capture for casemix funding/activity based funding models.

She previously owned and operated her own coding business for 17 years, having been the first provider of independent revenue cycle/coding audits/health fund contract compliance audits for private hospitals.

She is passionate about helping healthcare providers improve accuracy, timelines and efficiency of their revenue cycle/admission to cash processes.

In addition to Health Information Management qualifications, Karen has a Bachelor of Health Administration from the UNSW and a Grad. Dip. in Industrial Relations/Human Resource Management.

Sonia Grundy

Clinical Coding Services Operations Manager 

Sonia is responsible for managing the timely and accurate delivery of our coding services across Australia and New Zealand. Sonia ensures all client coding work is seamlessly delivered without interruption, manages the onboarding of new Clinical Coders, and assists with Clinician and Coder Education.

Sonia has over 25 years of experience as a Health Information Manager and 19 years as Manager of Health Information Services departments in both public and private health settings. Some of her achievements include implementation of a scanned medical record, adoption of a single UR number system across multiple campuses and introduction of permanent destruction of scanned medical records.

Sonia joined iMedX Australia in 2019 and is committed to assisting clients to achieve optimal outcome for their coding and auditing key performance indicators.

Emir Krijestorec

IT Manager

Emir manages all IT related infrastructure, systems and client integration projects in Australia. Since joining iMedX in 2009, Emir has overseen the implementation of various system integrations clinical systems such as iPM, WebPas, Infomedix, Cerner and EPIC. Emir has also been instrumental in the configuration of iMedX managed service secure messaging workflows for Telstra Health, ReferralNet, Medical Objects and HealthLink.

Emir is highly responsive to client requests, and passionate about delivering resolutions to clients efficiently. He has a Bachelor of Computer Science from Victoria University, Victoria.

Brett Cooper

Client Implementation and Support Manager 

Bringing over 20 years of multi-industry expertise to iMedX, Brett oversees implementations and ongoing support for enterprise and private clients, and has been with iMedX since 2016.

Brett is highly organised, process and results driven, and passionate about providing the highest level of service to clients.

Carmel Wells

Finance Manager 

As Finance Manager, Carmel oversees and performs all end to end functions of the finance department for iMedX. Carmel joined iMedX in 2016. Since joining iMedX, Carmel has implemented a number of improved billing and reporting processes, delivering streamlined back-end services to clients.

With over 20 years financial experience, Carmel has a high attention to detail, and is passionate about accuracy in all internal and external financial reporting, taking pride in delivering such information to clients and management in a timely manner. Carmel has a Bachelor of Business (Accounting) from Swinburne University and is a Certified Practicing Accountant (CPA)